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Support

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Email Support

Get help via email. We typically respond within 24 hours.

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Documentation

Check our API documentation and guides.

View API Docs →

Frequently Asked Questions

How often are rankings updated?▼

Rankings are automatically checked once per day at 2 AM UTC. You can also manually refresh individual keywords or all keywords in a project at any time using the refresh buttons.

Can I cancel my subscription anytime?▼

Yes! You can cancel your subscription at any time through the Stripe Billing Portal in your settings. Your access will continue until the end of your current billing period, then your account will revert to the free plan.

What countries are supported?▼

We support 15+ countries including United States, United Kingdom, Canada, Australia, Germany, France, Spain, Italy, Netherlands, Brazil, India, and more. You can select the location, language, and device type for each keyword.

How does the 7-day free trial work?▼

When you upgrade from the free plan to Starter or Pro, you get 7 days to try all the features at no charge. Your payment method will only be charged after the trial period ends. You can cancel anytime during the trial without being charged.

Can I import keywords in bulk?▼

Yes! You can bulk import up to 50 keywords at once by pasting them (one per line) or by uploading a CSV file. The CSV import automatically extracts keywords from the file.

What is API access?▼

Pro plan users can access their ranking data programmatically via our REST API. This allows you to integrate Serpify data into your own applications, dashboards, or automated reports. You can create up to 5 API keys and access 3 endpoints: projects, keywords, and rankings.

How accurate is the ranking data?▼

We use DataForSEO's API to fetch ranking data directly from Google. While we strive for accuracy, rankings can vary based on personalization, location, and Google's algorithms. Our data represents organic, non-personalized search results for the location and device you specify.

What happens if I exceed my keyword limit?▼

You won't be able to add more keywords once you reach your plan's limit. You can either delete existing keywords to make room, or upgrade to a higher plan for more capacity. Your existing keywords will continue to be tracked normally.

Still need help?

Can't find what you're looking for? Send us an email and we'll get back to you as soon as possible.

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